Conference Policies
As convener of this event, Constellation Consulting, LLC, the New Mexico Department of Health and the Office of School and Adolescent Health, and the New Mexico Public Education Department are dedicated to providing a safe and positive experience to all event attendees. We expect all attendees, speakers, presenters, exhibitors, sponsors, staff, and volunteers to adhere to the guidelines of this Code of Conduct.
BEHAVIOR
Be mindful of your surroundings and fellow attendees, both online and in-person. Attendees should behave in a way as to create a safe and supportive environment by being respectful and considerate to fellow attendees (including speakers, panelists, moderators, sponsors, staff, etc.). Please refrain from discriminatory, offensive, threatening or harassing speech and behavior. Offensive or threatening comments are prohibited, including but not limited to race, gender identity, religion, sexual orientation, age, or disability. Inappropriate comments/advancements or stalking of fellow attendees will not be tolerated. Nudity is prohibited.
CONSEQUENCES OF UNACCEPTABLE BEHAVIOR
Inappropriate behavior will not be tolerated and is non-negotiable. Any attendees who engage in this behavior will be removed from the event.
This Event Code of Conduct may be revised at any time by Constellation Consulting, LLC and/or the New Mexico Department of Health and the New Mexico Public Education Department.
REPORTING AN INCIDENT
If you witness or are the subject of harassment or inappropriate behavior, please contact the convener by emailing info@constellationnm.com.
Continuing Education & Contact Hours Attendance Policy
To ensure that all participants receive the full educational value from our sessions and to maintain the integrity of the Continuing Education Contact Hours awarded, the following attendance policy has been established:
Policy Requirements:
- Full Session Attendance:
- Participants are expected to attend the entire session(s) to earn continuing education and contact hours. While the goal is to be on time and stay for the full duration, minor delays of a few minutes for personal needs are acceptable. However, significant or repeated tardiness may affect eligibility.
- Attendance Monitoring:
- Attendance will be monitored through two required activities. Participants will be required to scan a QR code provided at the end of the session to check in. Additionally, they will need to complete a session feedback/evaluation, which includes attesting to their attendance.
- Verification of Attendance:
- At the conclusion of the conference or training, attendance records will be reviewed. Continuing education and contact hours will be awarded only to attendees who have met the full attendance requirement for each session, including scanning the QR code (if applicable) and completing the session feedback/evaluation.
- Appeals Process:
- Attendees who believe there has been an error in the recording of their attendance may submit a written appeal within 7 days of the session's conclusion. Appeals should include relevant documentation and will be reviewed on a case-by-case basis. Appeals can be emailed to info@constellationnm.com.
Review and Resolution of Program Participant Complaints and Disputes
The purpose of this policy is to provide a clear process for reviewing and resolving complaints and disputes related to provider programs/sessions, ensuring participants can address concerns and receive timely resolutions. This policy applies to all program participants, staff, and management.
Policy:
- Introduction: Constellation Consulting is committed to addressing complaints and disputes fairly and promptly. This policy details how participants can submit complaints and how they will be resolved.
- Submission of Complaints:
- Method: Complaints should be submitted in writing or by email. If you need assistance, please contact us at 505-218-9576.
- Details Required: Please include the participant’s name, contact information, complaint nature, and any supporting documentation.
- Acknowledgment of Complaints:
- Acknowledge receipts will be provided within three (3) business days. Additional steps and follow-up may take additional time.
- Review Process:
- Initial Review: Conducted by Constellation Consulting's Director of Events to assess validity.
- Investigation: If needed, an impartial investigation will be carried out.
- Resolution:
- Timeframe: Aim to resolve within 14 business days. Complex issues may require additional time, and participants will be notified of delays.
- Outcome: Written response detailing findings and actions taken.
- Appeal Process:
- Participants dissatisfied with the resolution can appeal within seven (7) business days of receiving the resolution.
- Appeals will be reviewed by a third party, with a final decision communicated to the participant.
- Confidentiality: All complaints and disputes will be handled confidentially, shared only with those involved in resolution.
- Record Keeping: Maintain records of complaints, investigations, and resolutions for two (2) years for accountability.
- Policy Review: Reviewed annually or as needed. Updates will be communicated to participants and staff.
Contact Information: For questions or to submit a complaint, contact Constellation Consulting at info@constellationnm.com.